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Competing in a Service Economy
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Michael D Johnson |
Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Convenien… |
OL15191007W |
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Discovering the soul of service
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Leonard L. Berry |
"From Berry's exacting study of fourteen mature, highly successful, labor-intensive companies comes an astonishing revelation: the single most important factor in building a lasting service business … |
OL1953903W |
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Marketing your service
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Jean Withers,Carol Vipperman |
"To effectively sell your service business, you must let people know that you exist and that you are better than your competition -- in other words, you need to market. However, owners of service bus… |
OL20525162W |
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GIS for business and service planning
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Paul Longley,Graham Clarke |
"This volume examines the practical use of GIS [geographic information systems] for business and service planning. It considers ways in which GIS may be customised to meet specific user requirements … |
OL20625986W |
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La gestion des opérations
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William J. Stevenson |
"La gestion des opérations présente l'information essentielle aux gestionnaires des entreprises de services et du secteur manufacturier. De plus, on y aborde les activités stratégiques de la producti… |
OL27719346W |
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Service industries USA
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Gale Group |
Provides a statistical "snapshot" overview of an industry. Arranged by SIC code, it provides trends, historical analysis, indexes, leading companies, geographic concentration, state data, and materia… |
OL28167036W |
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Indulgence in death
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Nora Roberts |
In the wake of a series of murders, including those of a limousine driver and a high-priced escort, an infuriated NYPSD Lieutenant Eve Dallas enters her husband's rarified circle to prevent the immin… |
OL28965789W |