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Training library staff and volunteers to provide extraordinary customer services
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Julie Beth Todaro |
Establishing and maintaining the best possible customer service is essential for every library. This manual aims to gives you the 'what to say' and 'what to do' to make this goal a reality. |
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Professional learning for school leaders
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Valerie Von Frank |
"A compilation of articles from a decade's worth of NSDC's newsletters and JSD that will aid school leaders in honing their skills for instructional leadership. This comprehensive collection is organ… |
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L'école québécoise
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Jacques Tondreau |
Analyse des enjeux sociaux de l'éducation au Québec par le biais d'une démarche sociohistorique qui met l'accent sur l'évolution des idées sur l'école et l'éducation depuis le milieu du 20e siècle ju… |
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Successful coaching in a week
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Matt Somers |
Learn to apply the secrets of coaching employees, from combining the roles of manager and coach to adapting your style to different situations. |
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Lifeguarding
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American National Red Cross |
As the number of community pools and waterparks grows nationwide, participation in aquatic activities is also growing. Lifeguards must receive proper and effective training, and maintain their skills… |
OL24432171W |
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The manager's employee engagement toolbox
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Peter R. Garber |
Everyone knows engaged employees are happier and improve the workforce. But engaged employees improve their managers' lives, too! Employee engagement has gotten the rap of being something "nice" to d… |
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Creating authenticity
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Greg Giesen |
"The following questions are meant to stimulate authentic conversations between people. They also work well as a tool for self-reflection"--Preface. |
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Interprofessional relations in health care
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Christine Webb,Lesley Mackay,Keith Soothill |
Drawing together a wide range of material produced by doctors, nurses, pharmacists, managers and others, this text explores the working practices, attitudes and relations in the professional health c… |
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Platoon leaders class, U.S. Marine corps reserve
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United States. Marine Corps |
"This pamphlet has been especially prepared to answer the questions which will probably cross the minds of a young man who is contemplating becoming affiliated with the Marine Corps Reserve. The 45 q… |
OL24975304W |
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Teaching children English
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David Vale |
Teaching Children English is a training course for teachers of English as a foreign language to young learners, aged 7 years and over. The book is intended for native and non-native teachers, and the… |
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Tough training topics
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Steve Albrecht |
Written by Dr. Steve Albrecht, a battle-hardened trainer who has spent much of his professional life taking assignments most trainers would rather avoid, this vital resource presents Albrecht's prove… |
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The leadership engine
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Noel M. Tichy |
Why do some companies consistently win in the marketplace while others struggle from crisis to crisis? The answer, says Noel Tichy, is that winning companies possess a "Leadership Engine" -- a proven… |
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Peak performance, personal records, ultimate fitness, and winning athletic competitions with behavi…
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Stephen Ray Flora |
"This is the first fitness book that explains and organizes behavior analytic training (or "BAT") principles in a systematic user friendly manner that the reader can apply to gain and maintain fitnes… |
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Design engaging software training
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Sarah Wakefield |
Discussing best practices for designing and facilitating software training, this Infoline offers great tips for motivating your learners, increasing interactivity during training, and creating high q… |
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Elementary geometry for teachers
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Thomas H. Parker |
Textbook on measurement and geometry for elementary school mathematics teachers, including a chapter on data, probability, and statistics. |
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Nuclear education and training
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OECD Nuclear Energy Agency |
The OECD Nuclear Energy Agency (NEA) first published in 2000 Nuclear Education and Training: Cause for Concern?, which highlighted significant issues in the availability of human resources for the nu… |
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Pfeiffer's Classic Inventories, Questionnaires, and Surveys for Training and Development
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Jack Gordon |
This volume gathers the very best leadership and management-related assessments, instruments, and surveys from the acclaimed Pfeiffer annuals. Written for consultants, training directors, and human r… |
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The collective leadership storybook
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Karma Ruder |
The stories in this book tell of a method of leadership and working with others that is based on ways of being. These ways of being have proven so rewarding that, for groups that have engaged in them… |
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Art 7-11
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Linda Green |
Aimed at non-specialist primary teachers, this book offers support for the two attainment targets of the national cuuriculum in art: investigating and making, and knowledge and understanding. It uses… |
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Every teacher--a teacher of English language learners
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Jo Gusman,Margo Gottlieb,MaryAnn Christison |
"This program provides teachers with the instructional tools they need to increase the learning and achievement of ELL students. Top research experts Jo Gusman, Margo Gottlieb, and Mary Anne Christis… |
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