Books

20+ results found
Title Authors Description OpenBook ID
Strategy and business process management Strategy and business process management Carl F. Lehmann "This book prepares readers to master an IT and managerial discipline quickly gaining momentum in organizations of all sizes--Business Process Management (BPM). It describes how BPM treats processes … OL16474565W
Healthcare kaizen Healthcare kaizen Mark Graban "This book focuses on daily continuous improvement, or kaizen, for healthcare professionals and organizations. It shares some mechanics for facilitating kaizen, but more importantly covers the manage… OL16564789W
Six Sigma For Technical Processes An Overview For Rd Executives Technical Leaders And Engineering M… Six Sigma For Technical Processes An Overview For Rd Executives Technical Leaders And Engineering M… Clyde M. Creveling xxii, 358 pages : 26 cm OL17522419W
A history of managing for quality A history of managing for quality J. M. Juran Engineer, manager, executive, author and lecturer, Dr. Joseph M. Juran compiles the first-ever international history on managing for quality. Focusing on the elements of quality management common to … OL18218459W
The Remedy The Remedy Pascal Dennis A powerful business fable that shows you how to spread Lean business practices to every function of your business. Pascal Dennis is a Lean business learner and practitioner who has written four books… OL19899489W
Quality management Quality management David L. Goetsch A direct, straightforward text, this title provides students with material that focuses on making the theories and principles of total quality practical and useful in a real-world setting. It covers … OL20270126W
McGraw-Hill Encyclopedia of Quality Terms and Concepts McGraw-Hill Encyclopedia of Quality Terms and Concepts James W. Cortada vi, 392 p. : 25 cm OL20987581W
Quality Management for Organizational Excellence Quality Management for Organizational Excellence David L. Goetsch,Stanley B. Davis xvii, 634 p. : 28 cm OL21398554W
The Service quality handbook The Service quality handbook Eberhard E. Scheuing,William F. Christopher "Service quality has emerged center stage as a global force. The Service Quality Handbook provides both a panoramic overview of the state of the art in service quality and an invaluable compendium of… OL21407430W
Total Quality Management Total Quality Management Paul D. Beckwith Total Quality Management (TQM) is not a new concept. However, its use in my construction company is. Only recently (within the past ten years or so) have American companies started to realize the pot… OL24989693W
Total manufacturing solutions Total manufacturing solutions Ron Basu xiv, 269 p. : 24 cm OL2590834W
The Superior Project Organization Volume 1 (Center for Business Practices) The Superior Project Organization Volume 1 (Center for Business Practices) Frank Toney "This book describes global best practices, competencies, and standards of superior project organizations based on research conducted by the Top 500 Project Management Forum, detailing the results of… OL2650108W
Everything we know about leadership is less than we still have to learn Everything we know about leadership is less than we still have to learn Jeff Golden "Thousands of people serving their communities have discovered surprising things about leadership: it's much more about listening than directing, more about learning than knowing, more about willingn… OL27964519W
Leadership for quality Leadership for quality Frances A. Clark xiv, 215 p. : 23 cm OL2956941W
A new alliance A new alliance Mimi Wolverton xiii, 126 p. : 23 cm OL3368358W
Business Performance Measurement Business Performance Measurement Andy Neely Drawing together contributions from leading thinkers around the world, this book reviews recent developments in the theory and practice of performance measurement and management. Significantly update… OL8326453W
Customer Care Excellence Customer Care Excellence Sarah Cook This fifth edition of Customer Care Excellence demonstrates how to develop and sustain a customer-service focus. In clear, practical language, this book takes you through how you can develop and sust… OL867799W
Toyota kata Toyota kata Mike Rother "How any organization in any industry can progress from old-fashioned management by results to a strikingly different and better way.—James P. Womack, Chairman and Founder, Lean Enterprise Institute"… OL8820704W
Six Sigma for Business Excellence Six Sigma for Business Excellence Penelope Przekop The Six Sigma process excellence program, based on Johnson & Johnson's unique approachSix Sigma for Business Excellence shows managers at all levels of Six Sigma proficiency how to create a process e… OL9176245W
Radiographic imaging and exposure Radiographic imaging and exposure Terri L. Fauber,E. Burns ix, 342 pages : 24 cm OL9196637W
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