Books

20+ results found
Title Authors Description OpenBook ID
Design for Six Sigma statistics Design for Six Sigma statistics Andrew D Sleeper In today's competitive environment, companies can no longer produce goods and services that are merely good with low defect levels, they have to be near-perfect. Design for Six Sigma Statistics is a … OL12079283W
The health care data guide The health care data guide Lloyd P. Provost "Step by step this comprehensive resource explores the statistical process control (SPC), a philosophy, a strategy, and a set of methods for ongoing improvement of processes and systems to yield bett… OL15991363W
Lean hospitals Lean hospitals Mark Graban "The new edition of this Shingo Prize-winning international bestseller lays out a framework for defining and understanding Lean hospitals. It starts off by examining the challenges faced by hospitals… OL16002165W
Strategy and business process management Strategy and business process management Carl F. Lehmann "This book prepares readers to master an IT and managerial discipline quickly gaining momentum in organizations of all sizes--Business Process Management (BPM). It describes how BPM treats processes … OL16474565W
A history of managing for quality A history of managing for quality J. M. Juran Engineer, manager, executive, author and lecturer, Dr. Joseph M. Juran compiles the first-ever international history on managing for quality. Focusing on the elements of quality management common to … OL18218459W
Teamworking and quality improvement Teamworking and quality improvement Richard Teare xxv, 244 p. : 25 cm OL19231453W
The Pocket guide to the Baldrige Award Criteria The Pocket guide to the Baldrige Award Criteria Mark Graham Brown Designed to help businesses understand the criteria for the Malcolm Baldrige National Quality Award, this work offers an explanation about how to use the criteria to improve an organization. It also … OL19895437W
The Remedy The Remedy Pascal Dennis A powerful business fable that shows you how to spread Lean business practices to every function of your business. Pascal Dennis is a Lean business learner and practitioner who has written four books… OL19899489W
Does quality work? Does quality work? Alexander Hiam An analysis of 20 TQM surveys. OL1996276W
Envisioning process as content Envisioning process as content Arthur L. Costa Explores in detail the dynamics of shifting the primary focus so that the content becomes the vehicle for teaching the process, resulting in a greater mastery of the discipline. OL20142944W
Quality management Quality management David L. Goetsch A direct, straightforward text, this title provides students with material that focuses on making the theories and principles of total quality practical and useful in a real-world setting. It covers … OL20270126W
Rath and Strong's Six Sigma Leadership Handbook Rath and Strong's Six Sigma Leadership Handbook Rath & Strong "Six Sigma is a proven and highly effective business initiative for improving customer satisfaction and increasing the efficiency of processes." "This comprehensive resource focuses on the issues sen… OL20993687W
Quality Management for Organizational Excellence Quality Management for Organizational Excellence David L. Goetsch,Stanley B. Davis xvii, 634 p. : 28 cm OL21398554W
The Service quality handbook The Service quality handbook Eberhard E. Scheuing,William F. Christopher "Service quality has emerged center stage as a global force. The Service Quality Handbook provides both a panoramic overview of the state of the art in service quality and an invaluable compendium of… OL21407430W
Total Quality Management Total Quality Management Paul D. Beckwith Total Quality Management (TQM) is not a new concept. However, its use in my construction company is. Only recently (within the past ten years or so) have American companies started to realize the pot… OL24989693W
Everything we know about leadership is less than we still have to learn Everything we know about leadership is less than we still have to learn Jeff Golden "Thousands of people serving their communities have discovered surprising things about leadership: it's much more about listening than directing, more about learning than knowing, more about willingn… OL27964519W
El Fabricante De Helados/ the Ice Cream Maker: Una Historia Sobre El Ingrediente Indispensable En L… El Fabricante De Helados/ the Ice Cream Maker: Una Historia Sobre El Ingrediente Indispensable En L… Subir Chowdhury Innovation, claims quality consultant Subir Chowdhury, is part of America's DNA. No other country in the world matches America's creative drive and its ability to turn innovative ideas into revolutio… OL3254358W
Profiles in quality Profiles in quality Louis E. Schultz xviii, 268 p. : 24 cm OL3505519W
The Six Sigma Way The Six Sigma Way Robert P. Neuman,Roland R. Cavanagh,Peter Pande Cost reduction...productivity improvement...customer retention...these are the promises of the Six Sigma quality management system. The Six Sigma Way reveals how GE, Motorola, and numerous other comp… OL5814212W
Six Sigma for Business Excellence Six Sigma for Business Excellence Penelope Przekop The Six Sigma process excellence program, based on Johnson & Johnson's unique approachSix Sigma for Business Excellence shows managers at all levels of Six Sigma proficiency how to create a process e… OL9176245W
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