Books
2 results found| Title | Authors | Description | OpenBook ID | |
|---|---|---|---|---|
|
Key element guide | Great Britain. Office of Government Commerce | This publication is intended to provide a synopsis of the basic concepts and practice elements of Service design, which forms part of the core ITIL service management practices. In order to meet the … | OL27676310W |
|
Exam prep study guide | Art of Service (Firm) | Prepare for the ITIL v3 Foundation Exam. Covers all the processes, and inputs and outputs, along with insider tips, numerous sample questions, and exercises designed to strength understanding of ITIL… | OL28173744W |