Exam prep study guide

By Art of Service (Firm)

Subjects: Information services industry, Computer technical support, Management, Certification, Information technology, Support services (Management), Examinations, questions, IT infrastructure library, Electronic data processing personnel

Description: Prepare for the ITIL v3 Foundation Exam. Covers all the processes, and inputs and outputs, along with insider tips, numerous sample questions, and exercises designed to strength understanding of ITIL v3 concepts.