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Lean hospitals
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Mark Graban |
"The new edition of this Shingo Prize-winning international bestseller lays out a framework for defining and understanding Lean hospitals. It starts off by examining the challenges faced by hospitals… |
OL16002165W |
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Everything we know about leadership is less than we still have to learn
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Jeff Golden |
"Thousands of people serving their communities have discovered surprising things about leadership: it's much more about listening than directing, more about learning than knowing, more about willingn… |
OL27964519W |
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Customer Care Excellence
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Sarah Cook |
This fifth edition of Customer Care Excellence demonstrates how to develop and sustain a customer-service focus. In clear, practical language, this book takes you through how you can develop and sust… |
OL867799W |