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Dealing with Difficult People
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Rick Brinkman |
These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable pag… |
OL15186206W |
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The Advantage
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Patrick Lencioni |
"There is a competitive advantage out there, arguably more powerful than any other. Is it superior strategy? Faster innovation? Smarter employees? No, New York Times best-selling author, Patrick Lenc… |
OL16362472W |
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Coping with difficult people
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Robert M. Bramson |
Descriptions of impossible or difficult people, and strageties for learning how to deal with them. |
OL16420962W |
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Emotional labor in the 21st century
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Alicia Grandey,James Diefendorff,Deborah E. Rupp |
"This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Rus… |
OL16564466W |
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Personal relationships
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Tammy D. Allen,Lillian Turner de Tormes Eby |
"We know that positive, fulfilling and satisfying relationships are strong predictors of life satisfaction, psychological health, and physical well-being. This edited volume uses research and theory … |
OL16564798W |
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Succeeding in business in Central and Eastern Europe
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Woodrow H. Sears |
"This book identities a variety of factors, including an anti-business attitude and a resistance to Western style change, that hinder some attempts at development within Central and Eastern Europe. I… |
OL16935612W |
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Power at Work
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Darren Mccabe |
Using both qualitative and quantitative data derived from fieldwork in Lanzhou between 2001 and 2004, this much-needed work on ethnicity in Asia offers a major sociological analysis of Hui Muslims in… |
OL16979540W |
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What keeps leaders up at night
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Nicole A. Lipkin |
No matter how many initiatives you spearhead or how hard you think about decisions, you will make the occasional management misstep. All leaders do. You can lie awake at night questioning yourself or… |
OL17851082W |
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Getting to yes
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Roger Drummer Fisher,William Ury,Bruce Patton |
Getting to Yes offers a concise, step-by-step, proven strategy for coming to mutually acceptable agreements in every sort of conflict—whether it involves parents and children, neighbors, bosses and e… |
OL1837566W |
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The invisible employee
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Adrian Robert Gostick |
Praise for The Invisible Employee "A gem of a book . . . finding that workers who are recognized are more productive, have fewer on-the-job accidents, and translate their satisfaction into customer … |
OL1940927W |
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Humble inquiry
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Schein, Edgar H. |
"We live, says Ed Schein, in a culture of Tell. Rather than trying to genuinely relate to other people we tell them what we think they need to know or should do based on assumptions we've made about … |
OL19980772W |
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A manager's guide to self-development
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John Burgoyne,Tom Boydell,Mike Pedler |
This volume is designed as a self-development programme for managers seeking to develop skills such as mental agility, creativity, social skills and emotional resilience. It reflects the challenges f… |
OL20876856W |
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Build your own rainbow
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Mike Scally,Barrie Hopson |
This workbook is designed to help readers plan their personal and career objectives. It includes detailed exercises to analyse possible jobs and occupations to match values and skills. |
OL22071503W |
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Faites grandir votre influence
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Alain Samson |
Si vous voulez éviter de servir de bouc émissaire, ce petit recueil offre plein de conseils pour être au fait des magouilles qui se font chaque jour au bureau, reconnaître ses alliés, mieux gérer son… |
OL24264279W |
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La cité des intelligences
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Sylvie Gendreau |
Histoire d'une entreprise où des hommes et des femmes ont mis en commun leur imaginaire et leur intelligence pour concrétiser un rêve commun. Présentation d'une application concrète de cette démarche… |
OL24276108W |
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La stratégie du dauphin
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Paul L. Kordis,Dudley Lynch |
"Pour être gagnant dans l'ère de l'information et de la productivité, il faut apprendre à maîtriser une technique tout à fait différente : la stratégie du dauphin. Cette stratégie est destinée à remp… |
OL24838015W |
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Optimisez vos relations aux autres
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Dominique Chalvin |
Une démarche pratique pour gérer les conflits d'ordre personnel ou professionnel avec tact et maturité, en évitant colère, bouderie, attaques personnelles et critiques déplacées. Quelques exercices e… |
OL26282329W |
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The 7 Habits of Highly Effective People
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Sean Covey,Stephen R. Covey |
*New York Times bestseller—over 40 million copies sold*
*The #1 Most Influential Business Book of the Twentieth Century*
One of the most inspiring and impactful books ever written, The 7 Habits o… |
OL2629977W |
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J'ai mal à mon travail
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Monique Soucy |
Entre un revenu stable et un emploi vraiment satisfaisant, il faut parfois faire des choix. Cet ouvrage invite à amorcer une réflexion sur notre relative "insatisfaction" au travail. Pouvons-nous con… |
OL28957703W |
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Executive Instinct
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Nigel Nicholson |
In this remarkable book, Nigel Nicholson takes a fresh, novel, and penetrating look at human nature and why we do what we do at work. Why we let one piece of bad news drive out 100 pieces of good. … |
OL4966301W |