Books
2 results found| Title | Authors | Description | OpenBook ID | |
|---|---|---|---|---|
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Crash course in dealing with difficult library customers | Shelley Mosley | "Libraries are public places--open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and sit… | OL19974326W |
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Adding value to libraries, archives, and museums | Joseph R. Matthews | "This book explains the concept of adding value and shows staff at libraries and other organizations why they need to take steps now to ensure they are adding new value to their communities--whether … | OL22321368W |