Crash course in dealing with difficult library customers

By Shelley Mosley

Subjects: Libraries, Libraries, united states, Public services (Libraries), Public relations, LANGUAGE ARTS & DISCIPLINES / Library & Information Science / Administration & Management, Security measures, LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General, Libraries, public relations, Libraries, security measures, Library users, Conflict management

Description: "Libraries are public places--open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations"--