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Effective Help Desk Specialist Skills
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Darril R. Gibson |
Today, everyone depends on technology -- and practically everyone needs help to use it well. Organizations deliver that assistance through help desks. This guide brings together all the knowledge you… |
OL17630833W |
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Bring your own devices (BYOD) survival guide
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Jessica Keyes |
"This book explains and then helps readers live with the psycho-techno phenomenon that is bring your own technology (BYOT). Readers will learn how to understand these new end-users and their demands,… |
OL22644270W |
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Exam prep study guide
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Art of Service (Firm) |
Prepare for the ITIL v3 Foundation Exam. Covers all the processes, and inputs and outputs, along with insider tips, numerous sample questions, and exercises designed to strength understanding of ITIL… |
OL28173744W |