Books
2 results found| Title | Authors | Description | OpenBook ID | |
|---|---|---|---|---|
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Special issue on service excellence | Barbara Lewis,Anthony van der Wiele | It has been argued (Dale et al., 2001) thatquality management has not been very wellimplemented in many service organisations. Every one of us has his or her own experienceswith service failures and … | OL19885497W |
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Mastering torch-fired enamel jewelry | Barbara Lewis | "If you've started enameling but want to take your work to the next level, turn to Mastering Torch-Fired Enamel Jewelry by Barbara Lewis for the next steps in the process. Cover the essential process… | OL19991428W |