Books
1 results found| Title | Authors | Description | OpenBook ID | |
|---|---|---|---|---|
|
Special issue on service excellence | Barbara Lewis,Anthony van der Wiele | It has been argued (Dale et al., 2001) thatquality management has not been very wellimplemented in many service organisations. Every one of us has his or her own experienceswith service failures and … | OL19885497W |