Business process orientation

By Kevin McCormack, William C. Johnson, Kevin P. McCormack

Subjects: Information Technology, Internet, BUSINESS & ECONOMICS / Information Management, Business & Economics / Information Management, E-Commerce - General, Electronic commerce, Internet - General, Management, Nonfiction, Business / Economics / Finance, Industrial management, Electronic data processing, Industries - General, Business strategy, TECHNOLOGY / Engineering / Industrial, Industrial Production, Internet marketing, Management information systems, Business & Management, COMPUTERS / Information Technology, Automation, Computers, Business enterprises, Marketing, Manufacturing processes, Data processing, Business, Computer Books: General, Leadership

Description: Business Process Orientation: Gaining the E-Business Competitive Advantage provides the "why" and the "how" for building the "horizontal" organization - an essential component of the "e" in e-commerce and business. This book shows you how to weave your business processes into hard-to-imitate strategic capabilities that distinguish you from your competition. The book explores the impact that well-defined and carefully integrated processes have on organizational performance. Using the results of extensive research conducted among consumer, business-to-business, and services-based companies, the authors demonstrate that adopting a business process orientation (BPO) has a positive impact on the organizational culture and business performance. The resulting process oriented e-corporation is now positioned as a necessity not only to thrive but also to survive. The old ways of conducting business are out: pushing costs and compromising quality in order to achieve the lowest possible price. The emerging paradigm focuses on the core processes. The hallmarks of a great business still include high customer relevance, internally consistent decisions about scope and value chain activities performed, value capture mechanisms, a source of differentiation and strategic control, a sound operational system, and carefully designed processes. Business Process Orientation: Gaining the E-Business Competitive Advantage shows you how to balance your functional and horizontal orientation to create and maintain a healthy organization.