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Telephone time
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Ellen Weiss |
Ringalina, the Telephone Fairy, reminds Willy and Lily about good telephone manners, including taking messages for their parents and not tying up the line for long periods of time. |
OL15068370W |
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Teaching telephone activity book
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Julie Messick |
Help your child learn important telephone skills, talk about what to do in an emergency, and practice helpful telephone manners. Developed for use with the Pretend & Play Teaching Telephone. |
OL24302006W |
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Winning with the Caller from Hell
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Shaun Belding |
Effective and practical strategies for dealing with difficult, unmanageable customers on the telephone are offered in this essential guide for call center managers and other service-oriented position… |
OL6224751W |