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Bullseye!
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William A. Schiemann,John H. Lingle |
A manager's primer on measurement systems reveals how to use them to track performance and facilitate necessary change, while keeping in mind their complexity and potential for abuse. |
OL20499052W |
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Getting past no
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William Ury |
We all want to get to yes, but what happens when the other person keeps saying no? How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker?In Getting Past … |
OL450496W |
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Balanced Scorecard Step-by-Step
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Paul R. Niven |
This book explains how an organization can measure and manage performance with the Balanced Scorecard methodology. It provides extensive background on performance management and the Balanced Scorecar… |
OL8205095W |