Books
2 results found| Title | Authors | Description | OpenBook ID | |
|---|---|---|---|---|
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Customer equity | Gary Getz,Jacquelyn S. Thomas,Robert C. Blattberg | Annotation Annotation. | OL20576906W |
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Winning with the Customer from Hell | Shaun Belding | Realistic, practical, and compelling anecdotal solutions are offered here for countering belligerent, abusive, and condescending customers. This book captures the essence of the skills required for h… | OL6224752W |