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Reinventing Reference
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Katie Elson Anderson |
Uniquely positioned to connect library users to the information they seek, and thus to the wider world, library staff who serve on the front lines of reference have both the power and responsibility … |
OL17091607W |
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Recommended reference books for small and medium-sized libraries and media centers
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Shannon Graff Hysell |
"This nationally acclaimed work provides reviews of reference books, CD-ROMs, and Internet sites published in the United States and Canada within a single year, along with English-language titles fro… |
OL17864122W |
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Training library staff and volunteers to provide extraordinary customer services
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Julie Beth Todaro |
Establishing and maintaining the best possible customer service is essential for every library. This manual aims to gives you the 'what to say' and 'what to do' to make this goal a reality. |
OL24189327W |