Books
3 results found| Title | Authors | Description | OpenBook ID | |
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Getting to yes | Roger Drummer Fisher,William Ury,Bruce Patton | Getting to Yes offers a concise, step-by-step, proven strategy for coming to mutually acceptable agreements in every sort of conflict—whether it involves parents and children, neighbors, bosses and e… | OL1837566W |
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Communication and the care of people with dementia | John Killick,Kate Allan | This book argues that communication is at the heart of all approaches to dementia care, and is an in-depth exploration of ways of establishing and developing communication with people with dementia. | OL20781756W |
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Just listen | Mark Goulston | Foreword by Keith Ferrazzi, author of Never Eat Alone and Who's Got Your Back? The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is… | OL2933286W |