Books
2 results found| Title | Authors | Description | OpenBook ID | |
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Customer Winback | Jill Griffin | Most firms consider the lost customer a lost cause. But in this ground breaking book, Jill Griffin and Michael Lowenstein provide you with step-by-step solutions for winning back lost customers, savi… | OL15058394W |
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Loyalty rules! | Frederick F. Reichheld | "Fewer than half of today's employees believe that their companies deserve their loyalty. Web-empowered customers now defect more easily and more quickly than ever. Has loyalty become an outdated not… | OL2962549W |