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Closing the engagement gap
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Julie Gebauer |
Expert advice and examples show how managers can inspire high levels of commitmentWhen people are truly engaged in their work they give more “discretionary effort” and make a huge difference to their… |
OL11989780W |
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Amaze Every Customer Every Time
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Shep Hyken |
You must deliver an amazing customer experience. Why? It is the competitive edge of any new-era business -- in any market and any economy. Renowned customer experience expert Shep Hyken explains how … |
OL16807609W |
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Company of Leaders
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Gretchen M. Spreitzer,Robert E. Quinn |
"This eighth book in the University of Michigan Business School Management Series provides a step-by-step guide for turning any organization into a company of leaders. Gretchen M. Spreitzer and Rober… |
OL21373228W |
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Zapp!
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Jeff Cox,William C. Byham |
Theory of constriants |
OL2780574W |
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Build the culture advantage
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Tim Kuppler |
"Culture has been a powerful but elusive force in most organizations. This practical guide outlines a clear, customizable framework for building a strong culture foundation and steering the work dire… |
OL28941271W |
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Coaching at work
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Matt Somers |
"This book comes at a time when we are asking searching questions: How exactly do we earn the loyalty, trust and commitment of our people? How do we balance the needs of our organisations to do m… |
OL8204137W |
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Great business teams
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Howard M. Guttman |
Understand and decode the inner workings of great business teams with the more than 30 in-depth examples in Great Business Teams: Cracking the Code for Standout Performance. Author Howard Guttman exa… |
OL8508890W |
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The Human Factor
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Rolf Habbel |
"Rolf Habbel charts an ethical roadmap for successful management in the 21st century. The information age is about knowledge, ideas and creativity, spawning a dizzying array of external forces includ… |
OL8716399W |