Books

20+ results found
Title Authors Description OpenBook ID
The relationship edge in business The relationship edge in business Jerry Acuff Get the relationship edge The Relationship Edge shows you exactly how to build valuable business relationships with people you don't naturally connect with. It presents a straightforward, three-ste… OL13683156W
Reaching the Interactive Customer Reaching the Interactive Customer Mai-lan Tomsen Through either direct exposure or media coverage of the online world, consumers have built certain expectations around interactivity. Activities like email, chat, and web browsing reinforce popular u… OL15180091W
Competing in a Service Economy Competing in a Service Economy Michael D Johnson Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Convenien… OL15191007W
Social network analysis in telecommunications Social network analysis in telecommunications Carlos Andre Reis Pinheiro "A timely look at effective use of social network analysis within the telecommunications industry to boost customer relationships The key to any successful company is the relationship that it builds… OL15521203W
The 24-Hour Customer The 24-Hour Customer Adrian C. Ott "From the CEO and founder of a top Silicon Valley-based consulting firm, a powerful new book that challenges businesses to reconceive their approaches to time and technology--and win an unprecedented… OL15896514W
The hidden power of your customers The hidden power of your customers Becky Carroll "Winning strategies to keep your existing customers coming back. A business's current customer base needs to be considered among the company's most valuable assets. Discover the practical tools to pr… OL15902382W
At your service At your service Frank Eliason "A guide to refocusing your business on those who matter most: customers and employees.Technology and social media tools have made it easier than ever for companies to communicate with consumers. The… OL16499390W
Customer service training Customer service training Maxine Kamin The Trainer's Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, a… OL16921993W
Help Desk 100 Success Secrets - Helpdesk Need to Know topics covering Help desk jobs, Help desk sof… Help Desk 100 Success Secrets - Helpdesk Need to Know topics covering Help desk jobs, Help desk sof… Gerard Blokdijk Annotation. OL16933911W
Business Success Through Service Excellence Business Success Through Service Excellence Moira Clark Provides a business model to transform your company and help it to achieve competitive advantage. OL16946197W
Integrating E-business models for government solutions Integrating E-business models for government solutions Susheel Chhabra,Muneesh Kumar "The objective of this book is to examine issues and promote research initiatives in the area of effectiveness in e-government by suggesting integrated e-business models for government solutions, thr… OL16948950W
Designing and delivering superior customer value Designing and delivering superior customer value Art Weinstein,William C. Johnson "This new book is a guide to retaining your existing customers and to gaining loyal new customers.". "Features: employs a values-based decision making framework; written by the marketing professors … OL1852494W
Discovering the soul of service Discovering the soul of service Leonard L. Berry "From Berry's exacting study of fourteen mature, highly successful, labor-intensive companies comes an astonishing revelation: the single most important factor in building a lasting service business … OL1953903W
Rules to break and laws to follow Rules to break and laws to follow Martha Rogers,Don Peppers Praise for Rules to Break & Laws to Follow: How Your Business Can Beat the Crisis of Short-Termism "A fascinating, highly readable synthesis of business principles, technology, sociology and commo… OL1956625W
Practical Zendesk administration Practical Zendesk administration Stafford Vaughan "Implementing Zendesk as part of your company's operations can be a time-consuming process. In this hands-on guide, author Stafford Vaughan provides the most comprehensive set of best practices for s… OL19710194W
Special issue on service excellence Special issue on service excellence Barbara Lewis,Anthony van der Wiele It has been argued (Dale et al., 2001) thatquality management has not been very wellimplemented in many service organisations. Every one of us has his or her own experienceswith service failures and … OL19885497W
The customer rules The customer rules Lee Cockerell The former executive vice president of Walt Disney World examines how to serve customers with consistency, efficiency, creativity, and sincerity. OL19963685W
What stays in Vegas What stays in Vegas Adam Tanner "In What Stays in Vegas, journalist Adam Tanner exposes the greatest threat to privacy today. It's not the NSA, but good-old American companies. Internet giants, leading retailers and other firms are… OL19984197W
Value proposition design Value proposition design Alexander Osterwalder The book will help you understand the patterns of great value propositions, get closer to customers, and avoid wasting time with ideas that won't work. You'll learn the simple but comprehensive proce… OL19990609W
Be your customer's hero Be your customer's hero Adam Toporek "Provides customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve. Quick chapters show readers how to achiev… OL20025425W
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