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Know your rights
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Andrew McCann |
This text is a simple guide to social and civic entitlements in Ireland. The book is updated to Budget 2011 -- |
OL16141568W |
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What's your problem?
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Jon Yates |
"You're being overcharged on your electric bill. Your health insurance denies a claim you know it should pay. The airline refuses to reimburse you for your lost luggage. Your contractor disappeared w… |
OL17686796W |
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Hug your haters
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Jay Baer |
"Haters are not your problem. Ignoring them is. Eighty percent of companies say they deliver outƯstanding customer service, but only 8 percent of their customers agree. This book will help you close … |
OL20038482W |
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A complaint is a gift
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Janelle Barlow,Janelle Barlow; Claus Møller |
The first edition introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried, but are instead valuable pieces of feedback. This updated edition ex… |
OL2987630W |
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How to write complaint letters that work
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Patricia H. Westheimer |
xii, 210 p. : 24 cm |
OL3475669W |