Books
2 results found| Title | Authors | Description | OpenBook ID | |
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A passion for excellence | Nancy Austin,Thomas J. Peters,Tom Peters | A revolution is on, and managers in every field are rethinking the tried and, as it turns out, not so true management principles that have often served their institutions poorly. At the heart of revo… | OL2634085W |
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Loyalty rules! | Frederick F. Reichheld | "Fewer than half of today's employees believe that their companies deserve their loyalty. Web-empowered customers now defect more easily and more quickly than ever. Has loyalty become an outdated not… | OL2962549W |