Books
2 results found| Title | Authors | Description | OpenBook ID | |
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Winning with the Caller from Hell | Shaun Belding | Effective and practical strategies for dealing with difficult, unmanageable customers on the telephone are offered in this essential guide for call center managers and other service-oriented position… | OL6224751W |
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Winning with the Customer from Hell | Shaun Belding | Realistic, practical, and compelling anecdotal solutions are offered here for countering belligerent, abusive, and condescending customers. This book captures the essence of the skills required for h… | OL6224752W |