|
The Nordstrom Way to Customer Service Excellence
|
Robert Spector |
First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the "Nordstrom" of your… |
OL14962029W |
|
The mom & pop store
|
Robert Spector |
This book is a celebration of the history of small, independent retail and the story of how mom & pop stores across the country still thrive on attentive customer service and renewed community suppor… |
OL551070W |
|
Amazon.com
|
Robert Spector |
In Amazon.com Jeff Bezos built something the world had never seen. He created the most recognized brand name on the Internet, became for a time one of the richest men in the world, and was crowned "t… |
OL551078W |