Books
2 results found| Title | Authors | Description | OpenBook ID | |
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Managing Customer Relationships | Don Peppers | In today's competitive marketplace, customer relationship management is critical to a company's profitability and long-term success. To become more customer focused, skilled managers, IT professional… | OL15178213W |
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Rules to break and laws to follow | Martha Rogers,Don Peppers | Praise for Rules to Break & Laws to Follow: How Your Business Can Beat the Crisis of Short-Termism "A fascinating, highly readable synthesis of business principles, technology, sociology and commo… | OL1956625W |