Service Transition, Itil, Version 3 (Itil)

By Shirley Lacy; Ivor Macfarlane

Subjects: Sr 770, Gestion, Hd9696.67.a2 s4788 2007, Informatique--industrie et commerce--service à la clientèle--gestion, Organizational change, 004.068, Commande de processus, Dat 060f, Management, Customer services, Service à la clientèle, Computer industry, Contrôle, Computer industry--customer services--management, Electronic office machines, Electronic office machine industry--customer services--management, Qualité, Informatique, Business information services, IT infrastructure library, It infrastructure library, Electronic office machine industry, Knowledge management, Industrie et commerce, Qualité--contrôle--informatique

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