Managing quality in tourism

By Denis Harrington, Tony Lenehan

Subjects: Tourisme, Qualitätsmanagement, Tourism, Tourismus, UE/CE Etats membres, Contrôle de qualité, Gestion d'entreprises

Description: "Managing Quality in Tourism aims to assist both students and managers by providing an up-to-date account of quality management issues in the industry. The authors critically examine the practical realities of quality management and explore the challenges and associated difficulties with quality implementation within a service environment."--BOOK JACKET.