The exchange

By Steven Dinkin

Subjects: Interpersonal Relations, Prevention, Conflict (Psychology), Interpersonal conflict, Case studies, Gestion des conflits, Personnel Management, Personnel management, Direction, Médiation, Études de cas, Personnel, Mediation, Conflict management

Description: "Features: details a four-stage process derived from the conflict resolution model used at the National Conflict Resolution Center for more than 25 years; includes background information on common causes of conflict; explains how to address emotionally charged issues, especially during times of restructuring, downsizing, and merger; provides the understanding required to preempt and de-escalate disputes before they become volatile."--Publisher's website.