Jobs to be done

By Stephen M. Wunker

Subjects: Creative ability in business, New products, Cost effectiveness, Consumer satisfaction

Description: Successful innovation doesn't begin with a brainstorming session--it starts with the customer. So in an age of unlimited data, why do more than 50% of new products fail to meet expectations? The truth is that we need to stop asking customers what they want . . . and start examining what they need. First popularized by Clayton Christensen, the Jobs-to-be-Done theory argues that people purchase products and services to solve a specific problem. They're not buying ice cream, for example, but celebration, bonding, and indulgence. The concept is so simple (and can remake how companies approach their markets)-- and yet many have lacked a way to put it into practice. This book answers that need.