Black box thinking

By Matthew Syed

Subjects: BUSINESS & ECONOMICS / Organizational Behavior, Failure (psychology), Errors, BUSINESS & ECONOMICS / Management, Success, Failure (Psychology), Organizational behavior

Description: "Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it's safe to fail, "--Amazon.com.