Design for Six Sigma for Service

By Kai Yang

Subjects: Experimental design, Statistical methods, Service industries, Management, Nonfiction, Quality control, Quality control, statistical methods, Six sigma (Quality control standard), Business

Description: The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.